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How do I get help with a purchase or sale?

Where to open Get help, what to choose for claims, cancels, and questions, and how to track your case.

Reviewed September 14, 2026

Quick answer

Message the other person first. If you still need us, open the purchase or sale and tap Get help, or start from Support. Choose a purchase, sale, Purchase Protection claim, or another topic. We typically review protection claims within 3 business days.

Start on the order

Buyers: open Purchases, open the order, tap Get help. Sellers: open Sales, open the order, tap Get help with this sale. Pick a Purchase Protection claim, cancel, or a question about the order. Tell us if you already contacted the other person when asked.

Support hub when there is no order

Use Support (or Support in your dashboard when signed in) for buying or selling questions, payments and payouts, account issues, or safety reports. Search the Help Center from that page if an article already answers it.

What to include

Order number, listing link, tracking, dates, and photos. Keep the conversation in Reswell Messages so we have a record. Track replies under Support. Do not send payment details or passwords.

Related articles

  • How am I protected if I do not receive an item or it is not as described?
  • How do returns work for buyers on Reswell?
  • How do I contact Reswell support?
  • How do I cancel an order?

Still need help?

Search didn't cover it? Open a case with the team — we read every message. For a specific purchase or sale, start from the order and tap Get help.

Contact supportHow Get help works